TILEZA, where your vision meets our precision.

Warranty Policy

At Tileza, we are committed to delivering high-quality tiles that meet international standards. Our warranty policy ensures your satisfaction and peace of mind.

1. Warranty Coverage
All Tileza tiles are covered by a warranty against manufacturing defects, including issues such as surface cracks, glaze defects, or incorrect sizing.
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Warranty Coverage
2. Warranty Period
Our warranty period is 12 months from the date of delivery, provided the tiles are installed and maintained according to industry standards.
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Warranty Period
3. Exclusions
The warranty does not cover damage caused by improper installation, mishandling, impact, chemical exposure, or natural wear and tear.
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Exclusions
5. Inspection
We may request a physical sample or send a representative to inspect the tiles before approving a claim.
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Inspection
5. Packaging
Samples are securely packed to ensure they arrive in perfect condition, using protective materials and sturdy cartons.
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Packaging
6. Remedies
If a warranty claim is approved, we will replace the defective tiles or issue a credit toward your next purchase.
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Remedies

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