Shipping & Delivery
At Tileza, we ensure that your orders are packed and shipped with the utmost care, reaching you safely and on time.
1. Global Shipping
We ship to most countries worldwide via sea freight, rail freight, or multimodal transport.
We ship to most countries worldwide via sea freight, rail freight, or multimodal transport.
Global Shipping
2. Minimum Order Quantity (MOQ)
Our standard MOQ is 1 pallet for regular products; customized orders may require a higher MOQ.
Our standard MOQ is 1 pallet for regular products; customized orders may require a higher MOQ.
MOQ
3. Lead Time
Production typically takes 7–15 days after receiving your deposit. Delivery time varies by destination and shipping method.
Production typically takes 7–15 days after receiving your deposit. Delivery time varies by destination and shipping method.
Lead Time
4. Packaging
Tiles are packed in strong cartons with wooden pallets and protective materials to prevent damage during transit.
Tiles are packed in strong cartons with wooden pallets and protective materials to prevent damage during transit.
Packaging
5. Shipping Costs
Shipping costs depend on destination, weight, volume, and transport mode. Customers may use their own forwarder or request our assistance in arranging shipment.
Shipping costs depend on destination, weight, volume, and transport mode. Customers may use their own forwarder or request our assistance in arranging shipment.
Shipping Costs
6. Delivery Inspection
Upon delivery, please inspect all packages. Report any visible damage to the carrier and contact us immediately for assistance.
Upon delivery, please inspect all packages. Report any visible damage to the carrier and contact us immediately for assistance.
Delivery Inspection
