Warranty Policy
At Tileza, we are committed to delivering high-quality tiles that meet international standards. Our warranty policy ensures your satisfaction and peace of mind.
1. Warranty Coverage
All Tileza tiles are covered by a warranty against manufacturing defects, including issues such as surface cracks, glaze defects, or incorrect sizing.
All Tileza tiles are covered by a warranty against manufacturing defects, including issues such as surface cracks, glaze defects, or incorrect sizing.
Warranty Coverage
2. Warranty Period
Our warranty period is 12 months from the date of delivery, provided the tiles are installed and maintained according to industry standards.
Our warranty period is 12 months from the date of delivery, provided the tiles are installed and maintained according to industry standards.
Warranty Period
3. Exclusions
The warranty does not cover damage caused by improper installation, mishandling, impact, chemical exposure, or natural wear and tear.
The warranty does not cover damage caused by improper installation, mishandling, impact, chemical exposure, or natural wear and tear.
Exclusions
5. Inspection
We may request a physical sample or send a representative to inspect the tiles before approving a claim.
We may request a physical sample or send a representative to inspect the tiles before approving a claim.
Inspection
5. Packaging
Samples are securely packed to ensure they arrive in perfect condition, using protective materials and sturdy cartons.
Samples are securely packed to ensure they arrive in perfect condition, using protective materials and sturdy cartons.
Packaging
6. Remedies
If a warranty claim is approved, we will replace the defective tiles or issue a credit toward your next purchase.
If a warranty claim is approved, we will replace the defective tiles or issue a credit toward your next purchase.
Remedies
